FAQs

Welcome to LuxFairs’ Frequently Asked Questions page. Our goal is to make your shopping experience smooth and worry-free by providing clear answers about our products, orders, delivery, returns, refunds, and exchanges. If you still have questions, our support team is ready to assist you.

Products & Business Information:

What products does LuxFairs offer?

  • LuxFairs specializes in handbags, including everyday carry bags, work bags, and special occasion pieces designed for style, practicality, and durability.

Where is LuxFairs located?

  • Business Address: 2929 Paisley Meadow Dr, League City, TX 77573, USA

  • All orders are processed and shipped from within the United States.

What are your customer service hours?

  • Monday to Friday, 9:00 AM – 5:00 PM (GMT-05:00).

  • Inquiries outside business hours are replied to on the next working day.

Shipping & Delivery:

Do you deliver outside the U.S.?

  • Currently, we only ship within the United States. Any future updates will be reflected in our shipping policy.

What is the shipping fee?

  • A flat $20 shipping fee applies to all U.S. orders, regardless of weight or quantity.

How soon will I get my order?

  • Processing Time: 1–2 business days to confirm and pack your order.

  • Shipping Time: 3–7 business days depending on location.

  • Total Estimated Delivery: 4–9 business days from purchase.

Can I track my order?

  • Yes. Once shipped, you will receive an email with a tracking link. Tracking usually updates within 24 hours after dispatch.

What if tracking says “delivered” but I haven’t received my package?

  • Check around your property and with neighbors.

  • Confirm your shipping address is correct.

  • If missing, contact info@luxfairs.shop.

  • Note: If the carrier confirms delivery to the correct address, LuxFairs is not responsible for theft or loss after delivery.

Do you ship to P.O. boxes or military addresses?

  • Currently, we do not ship to P.O. boxes, APO, or FPO addresses.

Do holidays affect delivery?

  • Deliveries may take longer during busy holiday seasons due to high demand and carrier delays. Early orders are recommended.

Returns, Refunds & Exchanges:

How do returns work?

  • Returns are accepted within 14 days of delivery.

  • Items must be unused, unworn, and in original packaging.

  • All tags, dust bags, and accessories must be included.

  • Proof of purchase (order confirmation or receipt) is required.

Do you accept exchanges?

  • Yes. Exchanges are allowed for the same style in a different color or size, subject to stock availability.

  • If unavailable, you may choose a refund or store credit.

  • Price differences will be refunded or charged accordingly.

What if my handbag arrives damaged?

  • Contact us within 48 hours of delivery.

  • Provide clear photos of the damage and packaging.

  • We will arrange a replacement or refund at no cost.

What if I get the wrong item or color?

  • Contact us immediately with photos.

  • We will cover return shipping and send the correct product or issue a refund.

When will I get my refund?

  • Refunds are processed within 7 business days after receipt and inspection of the returned item.

  • Refunds go to the original payment method.

  • Your bank or payment provider may take additional time to reflect the refund.

  • Shipping charges are non-refundable unless the return is due to LuxFairs’ error.

Which returns are not accepted?

  • Used, worn, or damaged items due to misuse.

  • Clearance or final-sale items marked non-refundable.

  • Items missing original packaging, tags, or accessories.

  • Unauthorized returns not pre-approved by support.

Orders & Payments:

Can I change or cancel my order?

  • Orders may be changed or canceled within 12 hours of placing them. After this period, changes are not possible.

Which payment options do you accept?

  • Major credit/debit cards (Visa, MasterCard, American Express) and PayPal.

Is my payment information secure?

  • Yes. SSL encryption and secure payment gateways are used. Payment details are never stored on our servers.

Do you charge sales tax?

  • Sales tax is applied where required by law and displayed at checkout.

Additional Information:

What if my order is delayed or lost?

  • Contact us if tracking shows no movement beyond 9 business days.

Do you provide a size guide?

  • Not applicable. Each LuxFairs handbag is medium-sized, with dimensions listed on the product page.

What materials are used in your bags?

  • Material details are listed on each product page. LuxFairs focuses on durable, practical, and stylish designs.

Do you offer bulk purchases or custom designs?

  • Currently, we do not offer bulk discounts or custom handbag designs.

Are there any hidden charges?

  • No. Apart from shipping and applicable taxes, there are no extra charges.

Business Details:

Business Name: Luxfairs
Business Address: 2929 Paisley Meadow Dr, League City, TX 77573, USA
Business Hours: Monday to Friday – 9:00 AM to 5:00 PM (GMT-05:00)
Business Email: info@luxfairs.shop